Terms of service

Acceptance of Terms

By using Tabibu Health, you agree to these Terms. If you do not agree, do not use the service. These terms apply to all users of our website and product experiences.

Service Scope (Non-Diagnostic, Non-Emergency)

Tabibu Health provides health information and navigation support. It does not replace a licensed clinician, diagnosis, prescription, or emergency response service. You must seek qualified medical care for diagnosis and treatment decisions.

Your Responsibilities and Escalation Duties

• Provide complete and accurate information for safer guidance.
• Escalate to a licensed clinician when symptoms worsen, persist, or involve high-risk conditions.
• Follow emergency guidance immediately for urgent red-flag symptoms.
• Keep your account credentials secure and report unauthorized use.
• Use the service lawfully and in line with these terms.

Medical Emergency

• If you believe there is a medical emergency, call emergency services immediately.
• Go to the nearest hospital or urgent care facility without waiting for chat responses.
• Do not rely on Tabibu Health for emergency triage, ambulance dispatch, or life-threatening events.
• If you are helping another person in danger, contact local emergency responders first.

Payments & Subscriptions

Paid plans and query bundles are billed through approved payment providers. Subscription terms, renewal behavior, and available payment methods are shown at checkout.

• Plan pricing and features may change with prior notice in-product or by email.
• Cancellation applies from the next billing cycle unless local law requires otherwise.
• Refund handling follows checkout terms and applicable Kenyan consumer law.

Uploading Files

Signed-in users on the Basic and Pro plans can attach a document or a photo of a document (PDF, Word, text, Markdown, JPG, PNG or WEBP, up to 8 MB) so that Tabibu can explain it in plain language.

• Attach only your own files, or files of a person who asked you to help or who is in your care, such as a child or parent. Do not upload other people's records without their permission.
• Tabibu explains what a document says and suggests questions for your clinician. It reads files automatically and can misread handwriting, scans, numbers or units. Always check the original with your clinician or pharmacist.
• Tabibu does not diagnose from a file, does not say whether results are normal, and does not tell you to start, stop or change a medicine. Where a document prints a dose, Tabibu may repeat it as written; follow your prescriber and the label.
• Tabibu does not interpret X-ray, CT or MRI images, skin photos or other medical images. A written radiology report can be explained; the images cannot.
• Do not upload files that contain malware, text meant to manipulate the assistant, other people's identity or payment documents, or anything unlawful. We may refuse or remove a file and may suspend accounts that abuse this feature.
• Files sent on WhatsApp follow the same rules as files attached on the website, including the plan and daily limits. Before your first file, Tabibu asks you to reply YES; if you reply NO, or do not reply within 10 minutes, the file is not read.
• Daily limits apply to each plan (currently 5 files a day on Basic and 15 on Pro). Limits, accepted formats and the plans that include uploads may change with notice in the product.

Acceptable and Prohibited Use

• Do not use the service to spread health misinformation or dangerous treatment claims.
• Do not harass, abuse, threaten, or discriminate against other users or staff.
• Do not upload malicious code, probe security controls, or automate abusive scraping.
• Do not impersonate clinicians, regulators, or public health authorities.
• Do not use outputs as a substitute for professional diagnosis or emergency care.

Service Changes and Notice

We may modify, pause, or retire parts of the service for safety, legal, or operational reasons. We provide reasonable notice for material changes where practical.

Limitation of Liability

To the maximum extent allowed by law, Tabibu Health is not liable for indirect, incidental, or consequential losses resulting from service use, delays, or interruptions.

Our total liability for direct claims is limited to fees paid by you in the previous twelve months, except where law does not permit such limitation.

Governing Law & Dispute Resolution

These Terms are governed by the laws of Kenya. Parties will first attempt good-faith resolution through written notice. If unresolved, disputes are subject to Kenyan courts unless the parties agree to an alternative lawful dispute process in Kenya.

Questions?

If you have any questions about these Terms of Service, please contact us at privacy@tabibu.health